Refund policy

Ayzal & Co. Last updated: [21-07-26]

Returns

We have a 7-day return policy — you have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

To start a return, contact us at ayzalandco@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including electrical or electronic items that have been opened, used, or have a broken seal (unless defective), custom or special-order products, and hazardous materials such as flammable liquids or gases. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please keep in mind it can take some time for your bank or card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at ayzalandco@gmail.com.

Contact Us

For any questions about returns, exchanges, or refunds, reach out to us at ayzalandco@gmail.com.